Terms of Service

Definitions

"Services" means the Luminik platform, including the web application, mobile application, APIs, data enrichment outputs, integrations, and documentation. "You" or "User" refers to the individual or entity accessing or using the Services. "Customer" refers to the organization that has entered into a subscription for the Services. "We," "us," or "our" refers to DataRavel Inc.

1. Eligibility and account registration

You must be at least 18 years old and a business professional to use the Services. You agree to provide accurate, complete, and up-to-date information when registering, to keep your credentials secure, and to promptly notify us of any unauthorized access to your account.

2. Acceptable use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use Luminik solely for your internal business purposes. You may not:

• use the Services for unlawful, harmful, deceptive, or fraudulent activities;
• send spam, unsolicited bulk email, chain mail, or messages that violate applicable anti-spam laws (including CAN-SPAM, CASL, and GDPR/ePrivacy);
• harvest, crawl, or extract data from event venues, registration systems, or third-party services without authorization;
• use the Services to benchmark, probe, or reverse engineer competing products;
• reverse engineer, decompile, or disassemble any part of the Services;
• copy, reproduce, or republish our models, outputs, or documentation outside your licensed use;
• attempt unauthorized access to our systems, other customer tenants, or underlying infrastructure;
• interfere with or disrupt the integrity or performance of the Services.

We may investigate suspected violations and cooperate with law enforcement where required.

3. Customer data and ownership

You retain all rights to data you provide to us ("Customer Data"), including attendee lists, CRM records, and event artifacts. You grant us a limited license to process Customer Data solely to provide and improve the Services. Enriched outputs delivered through the Services are licensed to you for internal business use. We retain all intellectual property rights to the Luminik platform, enrichment models, systems, and methodologies.

4. Bring-your-own-vendor (BYOV) integrations

Luminik supports customer-supplied credentials for third-party services including CRMs (Salesforce, HubSpot), enrichment providers (Apollo, ZoomInfo), sequencers, and Slack. You are responsible for maintaining valid contracts with those vendors, for the accuracy of credentials you supply, and for compliance with each vendor's terms. API keys and OAuth tokens you provide are encrypted at rest and in transit within a managed secrets vault and are used only to deliver the features you configure. You may revoke credentials at any time from the Luminik admin console.

5. Confidentiality

You agree not to disclose, reproduce, or attempt to derive insights about our internal workflows, enrichment processes, non-public product roadmap, or pricing terms that have been marked confidential. All non-public aspects of the Services are considered our confidential information. We likewise treat Customer Data as your confidential information.

6. Third-party services and trademarks

Our website, product, and marketing materials reference third-party products, platforms, events, and brands including but not limited to Salesforce, HubSpot, Apollo, Outreach, Salesloft, ZoomInfo, Slack, Money20/20, RSA Conference, Black Hat, DEF CON, Singapore FinTech Festival, Finovate, Bizzabo, Cvent, and Swapcard. These names are used solely for descriptive, factual, and interoperability purposes. All third-party trademarks, service marks, logos, and trade names are the property of their respective owners. Their use does not imply any endorsement, sponsorship, affiliation, or partnership between those third parties and DataRavel Inc. or Luminik, nor does it imply any certification or approval by those third parties.

7. Service availability, support, and outcome floor

We target 99.9% monthly uptime for the production application, measured against total minutes in the calendar month, excluding scheduled maintenance announced at least 48 hours in advance and excluding outages caused by your own systems, third-party vendors you have configured (including BYOV integrations), or force majeure. If monthly uptime falls below the target, you may request a service credit applied to your next invoice, calculated against the monthly platform fee:

• below 99.9% and at or above 99.0%: 10% monthly fee credit;
• below 99.0% and at or above 95.0%: 25% monthly fee credit;
• below 95.0%: 50% monthly fee credit.

Service credit requests must be submitted to support@luminik.io within 30 days of the affected month. Credits are the sole and exclusive remedy for uptime events.

Support requests submitted during business hours (9 a.m. to 6 p.m. ET, Monday through Friday) receive a first response within 4 hours; off-hours and weekend requests receive a first response within one business day.

Customers on the Growth and Scale tiers are covered by the flagship-event outcome floor described on our pricing page. If a covered flagship event does not produce at least 10 qualified meetings attributed through Luminik, the platform fee for the calendar month in which the event occurred is credited to your next invoice. For customers who purchase the optional Concierge Pilot add-on on their first flagship event, the remedy is a full refund of the Concierge Pilot fee rather than a credit. A "qualified meeting" for purposes of the floor is defined in your order form and generally means a scheduled meeting with a named ICP-matched contact where the meeting occurred or was rescheduled rather than cancelled.

8. Fees and payment

Fees are set out in your order form or online subscription. Unless stated otherwise, fees are billed annually in advance and are non-refundable except as required by law or expressly stated in these Terms. Taxes are your responsibility, except for taxes on our net income. Past-due amounts may accrue interest at 1.5% per month or the maximum permitted by law.

9. Term and termination

These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend access immediately for security, legal, or acceptable-use violations. On termination, your right to access the Services ends; we will make Customer Data available for export for 30 days before deletion, except where longer retention is required by law.

10. Disclaimers and limitation of liability

The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the fees paid by you in the 12 months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless DataRavel Inc. and its affiliates from any third-party claims, liabilities, damages, and expenses arising from (a) your Customer Data, (b) your use of the Services in breach of these Terms, or (c) your violation of applicable law. We will indemnify you against third-party claims that the Services infringe a U.S. patent, copyright, or trade secret, subject to standard carve-outs.

12. Data processing and privacy

Our Privacy Policy describes how we handle personal data and is incorporated by reference. Enterprise customers may request a Data Processing Addendum (DPA) that includes EU Standard Contractual Clauses by emailing privacy@luminik.io.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes will be resolved exclusively in the state or federal courts of New Castle County, Delaware, and each party consents to personal jurisdiction there.

14. Force majeure

Neither party is liable for delay or failure to perform due to causes beyond reasonable control, including acts of God, internet or cloud outages, infrastructure failures, labor disputes, or government actions.

15. Beta and pilot features

Some features may be identified as beta, pilot, preview, or experimental. These are provided "as is," may be modified or withdrawn at any time, and are not covered by uptime, support, or outcome-floor commitments.

16. Export compliance

You agree not to use or export the Services in violation of any applicable U.S. export control laws or sanctions administered by OFAC, BIS, or equivalent authorities in your jurisdiction.

17. Assignment

We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.

18. Relationship of parties

Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between you and us.

19. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated by updating the "last updated" date and, for paid subscribers, by email or in-product notice. Continued use of the Services after the effective date constitutes acceptance.

20. Entire agreement

These Terms, together with any order form, DPA, and the Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements. If any provision is held unenforceable, the remaining provisions remain in full force.

21. Contact

For questions about these Terms, email legal@luminik.io. For privacy questions, email privacy@luminik.io.