Event
Institute of Customer Service Annual Conference 2027
The essentials
Event details
- Dates
- 9 March 2027
- Organiser
- Institute of Customer Service
- Tickets
- USD 841
Who attends
The audience
It features top speakers from various industries and is ideal for business leaders and service professionals, from board members to managers.
As described by the organiser
Agenda themes
Topics covered
- Customer Service
On stage
Speakers
- Jo CausonCEO, The Institute of Customer Service
- Jonathan CowieCEO, Plymouth Community Homes
- Paul Morrison CBEDirector General for Immigration and Citizenship Service, Home Office
- Campbell RobbChief Executive, Canal & River Trust
- Rachel Johnson
- Joe GordonCOO, Starling Bank
- Jayne WallDirector of Central Operations, M&S
- Ant MiddleCEO, Ageas UK
- Pierre CoppinSenior Director, Strategy & Operations, Sky
- Steve Heapy
- Chris PittCEO – first direct
- Jacqueline StarrCEO – Rail Delivery Group
- Joe RichardsonOperations Director, Octopus Energy
- Sonia AstillChief People Officer – Wickes
- Suleman Alli
- Ben HanlinMagician, Businessman & Speaker
- James MittonDirector General Enterprise, Transformation Group, HMRC
- Steve HughesGroup CEO, Coventry Building Society & The Co-operative Bank
Logistics
Where to stay
Places to stay near the venue.
The Clermont
London
Hotel The Grand at Trafalgar Square
London
Club Quarters Hotel
Henrietta Hotel
15 Henrietta Street, London
The Royal Horseguards Hotel, London
2 Whitehall Court, London
Premier Inn
1 Leicester Place, London
Hotel Indigo
1 Leicester Square, London
Thistle Piccadilly Hotel
39 Coventry Street, London
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like Institute of Customer Service Annual Conference 2027, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
Spot something wrong on this page? Report a correction and we will fix it.
Is this your event? Claim this listing and we will add a verified badge once we have checked.