Event
ICMI Contact Center Demo & Conference
The ICMI Contact Center Expo 2026 is a long-running event focused on AI, innovation, and solutions for contact center professionals, directors, CX managers, and operations leaders, addressing AI disruption and customer demands.
The essentials
Event details
- Dates
- 26 October 2026 to 29 October 2026
- Organiser
- Informa Group PLC
- Expected attendance
- 1,000
Who attends
The audience
Built For:** Contact Center Directors, CX Managers and Operations Leaders
As described by the organiser
Agenda themes
Topics covered
- Digital transformation
- Driving measurable business results
- Contact center site tours
- Peer networking
- Customer service performance
- Technological innovation
- Workplace culture
- Professional development
- Management frameworks
- Performance metrics
- Technological toolkits
On stage
Speakers
- Brad ClevelandFounding Partner and Senior Advisor, ICMI
- Rachel DruckenmillerAward Winning Speaker and Engagement Expert
- Todd HenryPodcast Host and Best-Selling Author
Logistics
Where to stay
Places to stay near the venue.
Embassy Suites by Hilton Orlando Downtown
191 East Pine Street, Orlando
Grand Bohemian Hotel Orlando, Autograph Collection
AC Hotel by Marriott Orlando Downtown
333 South Garland Avenue, Orlando
Aloft Orlando Downtown
Hilton Garden Inn
401 North Magnolia Avenue, Orlando
Home2 Suites
401 North Magnolia Avenue, Orlando
Marriott Orlando Downtown
The Courtyard at Lake Lucerne
211 Lucerne Circle North, Orlando
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like ICMI Contact Center Demo & Conference, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
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