Event
Excellence in Customer Interaction (ECI)
The 4th Annual Excellence in Customer Interaction Summit is an in-person event set in the vibrant city of Munich, Germany, where industry leaders and innovators will gather to redefine the future of customer...
The essentials
Event details
- Dates
- 9 September 2026 to 10 September 2026
- Location
- central Munich, Munich, Germany
- Organiser
- BINA CONF
Agenda themes
Topics covered
- IT & Technology
On stage
Speakers
- Verena GrundkeDirector Customer Marketing, Telefonica
- Stephanie PetersonChief Customer Officer, AXA
- Hugo PintoVodafone
- Siri MauerHead of Consumer Clients, ABN AMRO Bank
- John Paul PeiperErgo
- Joerg BohemnHead of Board Customer Care, BMW
- John LeigtonCustomer Service Director, Easyjet
- Ricardo Pinto GuardadoIT Transformation Associate Director, Carrier
Logistics
Where to stay
Places to stay near the venue.
Louis
6 Viktualienmarkt
Hotel am Markt
6 Heiliggeiststraße, München
Hotel Schlicker
8 Tal, München
Hotel Lux
13 Ledererstraße
Living Hotel
4 Frauenstraße, München
Hotel Blauer Bock
9 Sebastiansplatz, München
Hotel Mercure München Altstadt
4 Hotterstraße, München
Torbräu ★★★★
41 Tal, München
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like Excellence in Customer Interaction (ECI), enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
Spot something wrong on this page? Report a correction and we will fix it.