CX Travel & Hospitality Exchange 2026

The essentials

Event details

Dates

8 September 2026 to 9 September 2026

Location

Hilton London Syon Park Hotel, Brentford, United Kingdom

Organiser

IQPC

Expected attendance

121

Industry

Travel & Hospitality

Who attends

The audience

The CX Travel & Hospitality Exchange features leading Customer Experience, Customer Service, and Digital Leaders from the biggest airlines, hotels, airports and travel agencies

As described by the organiser

Agenda themes

Topics covered

• Travel
• Hospitality
• CX
• Travel & Hospitality

On stage

Speakers

• MPMirco PatronciniChief Technology Officer, lastminute.com
• TBTommaso BertiniChief Marketing Officer, Alpitour World
• MDMarie DalyChief Operations Officer, Transport for Wales
• SQSinead QuinnDirector of Inflight, Ryanair
• MBMatthias BrazelSenior Director of Digital Ground Experience, Lufthansa
• GLGabriel LlanerasHead of Digital Product, Air Europa
• CDChristina DivineyVice President of Global Customer Care, Hertz
• EKEwelina Kolodziej TyczkaCustomer Service Director, Thomas Cook
• BDBénédicte DautrifEuropcar Mobility Group
• MSMia SawayaHead of Customer Contact Centre
• YCYujia CaoKiwi.com
• DTDes TraynorCo-Founder, Fin
• VGVibhor GargEXL
• MJMatt JonesHead of Product, EvaluAgent
• NBNick BrowneNiCE Cognigy
• GKGanna Koval
• SBSue Bradley
• KLKinnari Ladha
• TJTimo Järvelä
• MMMario Manfuro

On the floor

Sponsors and partners

• Treasure Data
• ONQ
• ForgeRock
• WNS
• Reply Retail
• UserTesting
• Language I/O
• IGT Solutions
• Inviqa
• TELUS International
• InMoment
• Caplena
• bloomreach
• Wordners
• Five9
• Nagarro
• Amperity
• Twilio
• Cognigy
• Merkle

Logistics

Where to stay

Places to stay near the venue.

• Holiday Inn Brentford

  460 m from the venue

  Map

• Premier Inn

  520 m from the venue

  52 Brentford High Street, Brentford

  MapHotel site

• Premier Inn

  560 m from the venue

  Great West Road, London

  MapHotel site

• Novotel London Brentford

  670 m from the venue

  Map

• Travelodge

  850 m from the venue

  MapHotel site

• Hilton Syon Park

  860 m from the venue

  Park Road, Brentford

  MapHotel site

• Best Western Northfields Ealing Hotel

  1.5 km from the venue

  264 Northfield Avenue, London

  Map

• Maids Guest Rooms

  1.5 km from the venue

  288-290 Kew Road, Richmond

  MapHotel site

Keep planning

Related events

• Aahoa Upper Midwest Hotel Owners Conference & Trade ShowOak Brook, United States
• Global Conference on Hospitality & Tourism Management (GCHTM)Canada
• Global Conference on Hospitality & Tourism Management (GCHTM)Seattle, United States
• The Corporate Travel ShowAustralia
• Hospitality GRI Latin AmericaMexico
• International Conference on Science Technology And Management (ICSTM)Australia

Plan this event

Work out who to meet here

Luminik sources the attendee picture for an event like CX Travel & Hospitality Exchange 2026, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.