CX Retreat 2026

The essentials

Event details

Dates

8 October 2026 to 9 October 2026

Location

RACV Cape Schanck Resort, Cape Schanck, Australia

Organiser

Ashton Media

Expected attendance

120

Public discussion

What people are saying

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Agenda themes

Topics covered

• Customer Experience
• Design
• Media
• Research
• Video
• Strategy
• Consumer
• Enterprise
• SPAC
• Commercial
• Baby
• Operations

On stage

Speakers

• TVTom VoirolGlobal Head of CX Strategy & Design, Zurich Insurance
• NHNeil HarveyGM Retail, Vinnies
• DGDario GarmaDirector Customer Engagement, Specsavers
• CWChu WangAssociate Director, NPS, Optus
• DVDr. Violet LazarevicHead of Customer Experience, Commercial, ANZ
• VSVera SkocicHead of Customer Strategy, Techtronic Industries (RYOBI)
• PVPaul VärkSenior Manager Digital Experience, CX & Design, Chemist Warehouse
• MOMerryn OlifentHead of Customer Insights & Experience Design, Medibank
• JGJordan GlancyChief Customer Officer, City of Whittlesea
• MSMichael SandsAssociate Director Future Student Experience & Engagement
• HCHeidi ClarrisChief Customer & Practice Officer, Aruma
• SDSally DaviesGM - Solo and Embedded Finance, MYOB
• NBNeha BaggaHead of Strategic CX Insights & Research, Telstra
• FLFaith LamontHead of Insights, Yates Group, DuluxGroup
• SKSaurabh KarwalChapter Lead Experience Design, Commbank
• KHKatrina HabyDirector of Customer Experience and Special Projects, Melbourne Park

Logistics

Where to stay

Places to stay near the venue.

• RACV Cape Schanck Resort

  200 m from the venue

  Map

Keep planning

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Plan this event

Work out who to meet here

Luminik sources the attendee picture for an event like CX Retreat 2026, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.