CX BFSI Exchange USA East 2026

The essentials

Event details

Dates

13 October 2026 to 14 October 2026

Location

Miami, United States

Organiser

CX Network

Industry

Banking

Agenda themes

Topics covered

• BFSI
• CX

On stage

Speakers

• ESEric SuttonKeyBank Corp
• MBMary Beth LoVerdiHead of Experience Insights, Northern Trust
• SSStephen SchrothValley Bank
• JVJose VivarBank of America
• NTNicole TompkinsChief Deposit Offier, Achieva Credit Union
• MSMisty StiersCiti
• PSPage SchmuckerJPMorgan Chase
• MBMolly BuchananSenior Vice President, Director, Consumer Delivery Experience, Bank of Oklahoma
• MGMeghan Greeley
• DNDeepak NairSenior Vice President, Head of Assisted / Virtual Customer Services, Citizens
• CMCasey MarksChief Operating Officer
• NBNicholas Birkby
• TSTodd SmithSenior Vice President, Director of Customer IAM, Threat Intelligence, Ameris Bank
• ANAshley Nagle EknaianChief Digital Officer, Eastern Bank
• APAlfonso Perez GrovasSenior Director, Operations, Chime
• JSJustin SandersonChief Transformation Officer, First United Bank
• PDPhilippe DaoustNational Bank of Canada
• LMLloyd MarriottHead - Global Client Experience, JPMorganChase
• SASean Albertson
• SSSarah ScutchfieldDirector, Digital Process Improvement Service Delivery, Raymond James

On the floor

Sponsors and partners

• Celebrus
• Gradient Labs
• ImageSource
• Intradiem
• ServiceNow
• Tata Communications
• unitQ
• Cignara
• CSG
• Vapi

Logistics

Where to stay

Places to stay near the venue.

• Eurostars Langford

  240 m from the venue

  121 Southeast 1st Street, Miami

  MapHotel site

• Miami Sun Hotel

  300 m from the venue

  226 Northeast 1st Avenue, Miami

  MapHotel site

• Courtyard Miami Downtown/Brickell Area

  380 m from the venue

  200 Southeast 2nd Avenue, Miami

  MapHotel site

• Comfort Inn & Suites

  390 m from the venue

  100 Southeast 4th Street, Miami

  MapHotel site

• River Park Hotel & Suites Downtown/Convention Center

  410 m from the venue

  MapHotel site

• Yotel Miami

  460 m from the venue

  227 Northeast 2nd Street, Miami

  MapHotel site

• Yotelpad Miami

  470 m from the venue

  227 Northeast 2nd Street, Miami

  Map

• Hyatt Regency Miami

  510 m from the venue

  400 South East Second Avenue, Miami

  MapHotel site

Keep planning

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Plan this event

Work out who to meet here

Luminik sources the attendee picture for an event like CX BFSI Exchange USA East 2026, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.