Customer Support Summit | New York

The essentials

Event details

Dates

16 March 2027 to 17 March 2027

Location

Convene, New York, United States

Organiser

Customer Success Collective

Industry

SaaS

Speaking

Call for speakers

This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.

Agenda themes

Topics covered

• Prove the strategic value of support
• Master the AI-human blend
• Harness customer feedback for growth
• Champion customer-centricity
• Build an AI-augmented knowledge base
• Drive customer loyalty

On stage

Speakers

• APAnuj PandeySr Director, Technology Strategy and Operations, Customer Experience, Microsoft
• AHAmanda HarrisVP, Customer Support, Airtable
• NCNancy Coluccio KennedyHead, Customer Fulfillment, NA, Sanofi
• JEJoep EvertsSVP, Customer Support, Elsevier
• SSSarah SherwoodTypeform
• AVAJ VaughnSr Director of Support
• TDThiago D. GarciaVP, Customer Experience, VTEX
• SBSarah BakerSr Director, Customer Experience, TodayTix
• TKTammy KernzGroup Director, Enterprise Contact Center Products, Walmart
• JPJyotiram PasupalakVP, Customer Support Delivery, NetApp
• LULaxmin UpadhyaHead of Digital Customer Experience
• ADAnthony DiorioNovartis Oncology

Logistics

Where to stay

Places to stay near the venue.

• Duane Street Hotel

  220 m from the venue

  182 Duane Street

  Map

• The Frederick Hotel

  280 m from the venue

  Map

• Four Seasons Private Residences New York Downtown;Four Seasons Hotel New York Downtown

  320 m from the venue

  27 Barclay St, New York

  MapHotel site

• The Beekman, A Thompson Hotel

  370 m from the venue

  123 Nassau Street, New York

  Map

• Walker Hotel Tribeca

  560 m from the venue

  77 Walker Street

  MapHotel site

• The Artezen

  560 m from the venue

  24 John Street, New York

  MapHotel site

• Residence Inn New York Downtown Manhattan/World Trade Center Area

  610 m from the venue

  170 Broadway, New York

  MapHotel site

• Soho Garden Hotel

  640 m from the venue

  276 Canal Street

  Map

Keep planning

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Plan this event

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