SaaS
Customer Support Summit | London
Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.
The essentials
Event details
- Dates
- 2 December 2026 to 3 December 2026
- Organiser
- Customer Success Collective
- Industry
- SaaS
Who attends
The audience
CS professionals who've attended a conference to further their L&D earn **22% more** than those haven't attended a professional L&D event.
As described by the organiser
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Prove the strategic value of support
- Master the AI + human blend
- Harness customer feedback for growth
- Champion customer-centricity
- Build an AI-augmented knowledge base
- Drive customer loyalty
On stage
Speakers
- James HewitsonHead of Customer Support, UK, HSBC
- Kristine MarhilevicaGlobal Senior Director, Customer Support, Ardoq
- Çağ OnganerSr Director, Customer Support, Cloudflare
- Doron PrylukChief Operating Officer, Quack AI
- Ekaterina VaulinaAssociate Director, Global Support, Semrush
- Gabriel Bienzobas MaurazaDirector of Customer Support, Featurespace, Visa
- Stefano VirgiliManager, Technical Support, Zip
- Rachel LemoineGlobal Director, Customer Care and Support, Believe
- Daniel BuntonHead of Customer Support, Cleo
- Sergey KravchenkoSr Director, Product Support - Europe, Sitecore
- Stephane GonthierHead of Global Support, Builder.io
- Keiran RiceHead of Support, ITRS
- Jean CrosbieDirector, Engineering, Customer Support & Launch, Workhuman
- Simon RohrbachCo-Founder & CEO, Plain
- Erika SemteiVice President, Customer Support, Braze
- Gerald XavierHead of Customer Experience and Operations, Setmore
- Ronan CorbyFormer Senior Manager, Meta
- Syd ZahidDirector, Global head of Production Support, Customer Services, Thought Machine
- Mark HarrisonChair & CEO of TribeCX
- Matthew BondDirector, Customer Support, Algolia
Logistics
Where to stay
Places to stay near the venue.
The Clermont
London
Hotel The Grand at Trafalgar Square
London
Club Quarters Hotel
Henrietta Hotel
15 Henrietta Street, London
The Royal Horseguards Hotel, London
2 Whitehall Court, London
Premier Inn
1 Leicester Place, London
Hotel Indigo
1 Leicester Square, London
Thistle Piccadilly Hotel
39 Coventry Street, London
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like Customer Support Summit | London, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
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