SaaS

Customer Success Summit Washington 2027

Customer Success Summit Washington, D.C. is an event for customer success leaders to learn about leveraging customer success managers as strategic revenue drivers, using AI personalization, and scaling global expansion. It focuses on frameworks, metrics, and influence strategies to drive revenue outcomes, deploy AI, and prove strategic value in commercial terms.

6 months until it opens.

The essentials

Event details

Dates
27 January 2027
Organiser
Customer Success Collective
Tickets
USD 299
Expected attendance
100
Industry
SaaS

Speaking

Call for speakers

This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.

Agenda themes

Topics covered

  • Customer Success
  • IT
  • Customer

On stage

Speakers

  • Tutu AdenleEventbrite
  • Matthew MorrellDirector, Customer Success, Microsoft
  • Stephanie Workman-BoldenSVP, Partner Success, Discovery Education
  • Vinod KumarVP, Customer Success, GAVS Technologies
  • Alan MerenbloomDirector, Customer Success, Plume Design, Inc
  • Krista CrockettDirector, Customer Success
  • Alan McBrideMicrosoft
  • Keishla Ceaser-JonesManaging Director, Partner Success, EAB
  • Jeremy DonaldsonSenior Director, Customer Success, LifeLoop

On the floor

Sponsors and partners

  • Hiver
  • Certinia
  • Clozd
  • Onramp
  • Totango
  • Zendesk
  • UsePylon
  • Gainsight

Logistics

Where to stay

Places to stay near the venue.

  • Willard InterContinental Hotel

    410 m from the venue

    1401 Pennsylvania Avenue Northwest, Washington

  • JW Marriott

    440 m from the venue

    1331 Pennsylvania Avenue Northwest, Washington

  • Sofitel Lafayette Square

    640 m from the venue

    806 15th Street Northwest

  • Club Quarters

    710 m from the venue

    839 17th Street Northwest

  • Hampton

    720 m from the venue

    1729 H Street Northwest, Washington

  • Hilton Garden Inn Washington DC Downtown

    740 m from the venue

    815 14th Street Northwest, Washington

  • Hotel Harrington

    790 m from the venue

    436 11th Street Northwest, Washington

  • Hyatt Place Washington DC/White House

    790 m from the venue

    1522 K Street, Washington

Plan this event

Work out who to meet here

Luminik sources the attendee picture for an event like Customer Success Summit Washington 2027, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.

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