SaaS
Customer Success Summit Washington 2027
Customer Success Summit Washington, D.C. is an event for customer success leaders to learn about leveraging customer success managers as strategic revenue drivers, using AI personalization, and scaling global expansion. It focuses on frameworks, metrics, and influence strategies to drive revenue outcomes, deploy AI, and prove strategic value in commercial terms.
The essentials
Event details
- Dates
- 27 January 2027
- Location
- Washington, D.C., United States
- Organiser
- Customer Success Collective
- Tickets
- USD 299
- Expected attendance
- 100
- Industry
- SaaS
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Customer Success
- IT
- Customer
On stage
Speakers
- Tutu AdenleEventbrite
- Matthew MorrellDirector, Customer Success, Microsoft
- Stephanie Workman-BoldenSVP, Partner Success, Discovery Education
- Vinod KumarVP, Customer Success, GAVS Technologies
- Alan MerenbloomDirector, Customer Success, Plume Design, Inc
- Krista CrockettDirector, Customer Success
- Alan McBrideMicrosoft
- Keishla Ceaser-JonesManaging Director, Partner Success, EAB
- Jeremy DonaldsonSenior Director, Customer Success, LifeLoop
On the floor
Sponsors and partners
- Hiver
- Certinia
- Clozd
- Onramp
- Totango
- Zendesk
- UsePylon
- Gainsight
Logistics
Where to stay
Places to stay near the venue.
Willard InterContinental Hotel
1401 Pennsylvania Avenue Northwest, Washington
JW Marriott
1331 Pennsylvania Avenue Northwest, Washington
Sofitel Lafayette Square
806 15th Street Northwest
Club Quarters
839 17th Street Northwest
Hampton
1729 H Street Northwest, Washington
Hilton Garden Inn Washington DC Downtown
815 14th Street Northwest, Washington
Hotel Harrington
436 11th Street Northwest, Washington
Hyatt Place Washington DC/White House
1522 K Street, Washington
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like Customer Success Summit Washington 2027, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
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