SaaS
Customer Success Summit | Boston
Join Boston's top CS conference. Discover actionable insights on seamless onboarding, driving customer value, and stopping churn in its tracks.
The essentials
Event details
- Dates
- 27 October 2026 to 28 October 2026
- Address
- 425 Summer Street Boston
- Organiser
- Customer Success Collective
- Industry
- SaaS
Who attends
The audience
_Boston_ Learn directly from the CS leaders who are challenging convention and setting a new benchmark .
As described by the organiser
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Next-gen CS operating model
- Agentic AI
- Revenue expansion
- Accelerating time-to-value
- Scaling beyond headcount
On stage
Speakers
- Frank MurphyDirector, Customer Success, Cisco
- Sarah GrobVice President of Customer Success, Mastercard
- Molly BruttomessoKargo
- Stephanie TropeaBox
- Kimberly AyalaDirector of Customer Success, Akeneo
- Anton LisnychyiGlobal Head of Customer Success, Numerix
- Emma McHughDirector of Customer Success US, TechWolf
- Jamie WernetSenior Director, Enterprise Success and Services, Greenhouse Software
- Nicole LokeyVP, Customer Success, Signal AI
- Eleanora WhiteHarri
- Maya CalabreseHead of Customer Experience, Supply Wisdom
- Justin HesterCognite
On the floor
Sponsors and partners
- Pylon
- Quivly
- OnRamp
- Gainsight
Logistics
Where to stay
Places to stay near the venue.
Hyatt Centric Faneuil
54-68 Devonshire Street, Boston
Omni Parker House
60 School Street, Boston
Club Quarters Hotel
161 Devonshire Street, Boston
Hotel AKA Boston Common
90 Tremont Street, Boston
The Bostonian Boston
Oakwood at Downtown Boston
XV Beacon
15 Beacon Street, Boston
Marriott Vacation Club Pulse® at Custom House
3 McKinley Square, Boston
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like Customer Success Summit | Boston, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
Spot something wrong on this page? Report a correction and we will fix it.