MarTech
Customer Experience Management Africa Summit (CEM Africa Summit)
CEM Africa 2026 is a summit focused on customer experience (CX) in Africa, aiming to help organizations build smarter, more trusted, and commercially stronger customer experiences, addressing themes like AI, trust, and the human future of CX. It brings together senior CX leaders, enterprise decision-makers, and solution providers from various sectors across Africa.
The essentials
Event details
- Dates
- 18 August 2026 to 20 August 2026
- Organiser
- VUKA Group
- Expected attendance
- 841
- Industry
- MarTech
Public discussion
What people are saying
Agenda themes
Topics covered
- IT & Technology
- Telecommunication
On stage
Speakers
- Bruce Whitfield
- Francois RetiefHead of Customer Experience, FNB
- Khensani NobandaGroup Chief Marketing Officer, Nedbank
- Marnitz Van HeerdenHead of Customer Experience, Discovery Limited
- Khwathelani TshikovhiHead: Santam Experience and Client Care, Santam Insurance
- Shaun EdmestonDirector of Customer Experience, Absa Bank Mauritius
- Grace BrownHead of Customer Experience and Client Services, JSE
- Tatiana NdlovuExecutive Head: Marketing, Nedbank Africa Regions
- Richie SobayeniGroup Head of Customer Experience Design, Equity Group Holdings
- Laurian VenterDirector, OneDayOnly
- Luke HarwoodSenior Manager: Customer Promise Management, Massmart
- Job ThomasChief Customer Officer, WooCommerce
- Mbali NdandaniCCO, Lelapa AI
- Alma Angela OlelaHead of Customer Experience, Jubilee Health Insurance
- Julia AhlfeldtCX Strategist and Business Advisor, Julia Ahlfeldt CX Consulting
- Katie StablerFounder and Director of Customer Experience, CULTIVATE Customer Experience by Design
- Charlie StewartCEO, Rogerwilco
- Omowunmi AkingbohungbeExecutive Director, WIMBIZ
- Wavi MungalaBoard Director, Institute of CX Kenya
On the floor
Sponsors and partners
- NiCE
- QuestionPro
- 1Stream
- Infobip
- Verint
- Smoke CI
- 2Ring
- Shadow Global
- XMwize Solutions
- Boomerang BPO
- Yazi
- BPESA
Logistics
Where to stay
Places to stay near the venue.
Townhouse Hotel
Cape Diamond Hotel ★★★
117 Longmarket Street, Cape Town
Adderley Hotel
31 Adderley Street, Cape Town
Holiday Inn Express
Taj Cape Town ★★★★★
Mandela Rhodes Place
The Glam Hotel
40 Burg Street
Southern Sun Cape Sun ★★★★
23 Strand Street, Cape Town
Plan this event
Work out who to meet here
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