Event
Customer Contact Week Europe Summit 2026
The essentials
Event details
- Dates
- 5 October 2026 to 7 October 2026
- Organiser
- IQPC
- Tickets
- USD 1159
- Expected attendance
- 850
Agenda themes
Topics covered
- Europe
- IT
- Customer
- Customer Contact
On stage
Speakers
- Maryam MoshiriChief Newsreader, BBC
- Gaelle DevinsChief Customer Officer / Member of the Executive Board, Breitling
- Celine Del GenesGlobal Chief Customer Officer, Decathlon
- Simon SmitChief Experience Officer, Gowago
- Joe WilsonChief Evangelist, Bunq
- Katalin FritzMarley Spoon
- Joëlle van der BijlFrieslandCampina
- Robert FromChief Growth Officer, Rail Europe
- Dr. Imran ShaikhChief Technology Officer, Virgin Mobile UAE
- Valentina CesaniChief Customer Officer, Rail Europe
- Anda BucsanChief Customer Officer, Cargus
- Alex TerpstraABN Amro Bank
- Fausto DassennoChief Product and Technology Officer, Adevinta
- Bernadette GeageaMajid Al Futtaim
- Christian PatzSenior Vice President Customer Operations, Sky Deutschland
- Ralf HattlerSenior Vice President Customer Support and Aftersales, BMW Group
- Christina BellVice President, Contact Center Solutions, BCD Travel
- Jess BechVice President of Customer Relations, Mobile, Fiber, TV and Energy
- Valentin VivierVice President of Customer Experience and Engagement, Accor
- Jann Hoffmann
On the floor
Sponsors and partners
- Kore.ai
- Qualtrics
- Zenarate
- Alorica
- GoTo
- EdgeTier
- Conduent
- Capita
- Amazon Web Services
- Pega
- Gear Inc
- Yoummday
- Zahoree
- CallTower
- DevRev
- QuestionPro
- Enghouse Interactive
- The CX Academy
- CommBox
- Hear.ai
Logistics
Where to stay
Places to stay near the venue.
Swissôtel ★★★★
96 Damrak, Amsterdam
De Roode Leeuw ★★★★
93-94 Damrak, Amsterdam
Anantara Grand Hotel Krasnapolsky ★★★★★
9 Dam, Amsterdam
Cordial
INK Hotel Amsterdam
67 Nieuwezijds Voorburgwal, Amsterdam
Hotel Rokin
73 Rokin, Amsterdam
The Highlander
100 Nieuwezijds Voorburgwal, Amsterdam
The Grand ★★★★★
197 Oudezijds Voorburgwal, Amsterdam
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like Customer Contact Week Europe Summit 2026, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
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