Event
Customer Contact Week
The Customer Contact Week is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.
The essentials
Event details
- Dates
- 25 January 2027 to 27 January 2027
- Location
- Orlando, United States
- Organiser
- IQPC
- Expected attendance
- 280
Public discussion
What people are saying
Official hashtag #CCWeekAU
Agenda themes
Topics covered
- AI at Scale: Moving from Pilot to Enterprise Deployment
On stage
Speakers
- Toby Ellis
- Mahendra ManeCustomer Solutions Architect, Vonage
- Mitchell PalmerChief Operating Officer, Aussie Industries
- Kate DaltonChief Customer Officer, Compass Education
- Eric ChengEnterprise Architect, Komatsu Australia Pty Limited
- Leo HedeKids Helpline Manager, Yourtown
- Miguel MurilloGlobal Customer Service Director, Avanos Medical
- Sarah ChamberlainHead of Customer Operations, Australian Motoring Services
- Claire CunninghamFounder and Managing Director, The Customer Connexion /Coles
- Laurence FonsdituriHead of Client Growth, Noble Oak
- Raj ShahCountry Manager, ANZ, Vonage
- Basil BotoulasSenior Vice President of Sales - APJI, Sprinklr
- Agnes SoChief Customer and Product Officer, HotDoc
- Paul JuddSenior Solution Architect, Optus
- Kris RamChief Executive Officer, CDM Direct
- Shehara HapugalleCX Specialist, Zoom
- Kumar AshutoshPrincipal Program Manager, Microsoft
- Amar RoomiChief Technology Officer, Blue Zebra Insurance
- Deanna JacksonCapricorn Society
- Christopher ConnollyDirector, Presales Engineering APJ, Twilio
- Kerry McCartyCustomer Service Manager / Lead, Z Energy NZ
- Graeme IrelandSenior Workforce Optimisation Manager, WooliesX
- Jacky KaramManager Omni-Channel Services, P&N Bank
- Rachel LaneHead of Customer Support, The Lottery Office
On the floor
Sponsors and partners
- Outsource Fiji
- HCLTech
- Zendesk
- Insight
- Velrada
- DFP Recruitment
- TCN
- Voxworks
- Plain English Foundation
- CCW Digital
- Customer Service Institute of Australia (CSIA)
- CX Today
- CXFocus
- CRMXchange
Logistics
Where to stay
Places to stay near the venue.
Embassy Suites by Hilton Orlando Downtown
191 East Pine Street, Orlando
Grand Bohemian Hotel Orlando, Autograph Collection
AC Hotel by Marriott Orlando Downtown
333 South Garland Avenue, Orlando
Aloft Orlando Downtown
Hilton Garden Inn
401 North Magnolia Avenue, Orlando
Home2 Suites
401 North Magnolia Avenue, Orlando
Marriott Orlando Downtown
The Courtyard at Lake Lucerne
211 Lucerne Circle North, Orlando
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like Customer Contact Week, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
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