SaaS
AI for Customer Support Summit | San Francisco
Network with AI leaders in customer support and walk away with new strategies for operational efficiency at this unmissable west coast CX conference.
The essentials
Event details
- Dates
- 22 September 2026 to 23 September 2026
- Organiser
- Customer Success Collective
- Tickets
- USD 200
- Industry
- SaaS
Who attends
The audience
Engage in person with our community of senior customer support leaders and speak directly to the decision-makers managing support teams.
As described by the organiser
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Smart escalation in a hybrid support model
- Personalize every customer touchpoint
- Redesign support workflows for human + AI collaboration
- Proactive support with predictive AI
- Build trust with ethical AI frameworks
- Turn AI-informed feedback into action
On stage
Speakers
- Mike DavisSr. Director, Global Technical Support, Planet
- Michael HaireOracle
- Assaf BarnirHead of Global Technical Support, Sentry
- Sean Guzman MurphyFormer SVP, Client Experience, Illumia
- Rachel MooreDirector, Customer Support, Quo
- Awasi AmbeiHead of Customer Service, Santa Clara Valley Transportation Authority
- Boaz MaorChief Customer Officer, Redirect Health
- Nandish DaveDirector, Technical Support, BitGo
- Tomek KrajewskiDirector, Technical Support
- Sreshta RamdaspalliLead Product Manager, PayPal
- Stephen NgSr. Director, Global Support and Customer Advocacy, Splashtop
- Mark McKercherVice President, Global Support, Sovos
On the floor
Sponsors and partners
- Helply
- Intercom
- Pylon
- Balto
- Kustomer
- Plain
- Hiver
- Rippit
- Ada
- Duckie
- OnRamp
- Gainsight
Logistics
Where to stay
Places to stay near the venue.
Inn at Market
1412 Market Street
Edwardian Hotel
1668 Market Street, San Francisco
Inn at Gough
135 Gough Street, San Francisco
Ram’s Hotel
80 9th Street, San Francisco
Chase Hotel
1278 Market Street
Hotel Embassy
610 Polk Street, San Francisco
YOTEL San Francisco
1095 Market Street, San Francisco
San Francisco Proper Hotel
1100 Market Street
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like AI for Customer Support Summit | San Francisco, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
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