SaaS
AI for Customer Support Summit Boston
Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.
The essentials
Event details
- Dates
- 27 October 2026
- Organiser
- Customer Success Collective
- Tickets
- USD 200
- Expected attendance
- 100
- Industry
- SaaS
Who attends
The audience
A community of senior decision-makers
As described by the organiser
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Human-AI task allocation
- Intent personalization
- Proactive agentic support
- Autonomous AI governance
- AI-powered insights
On stage
Speakers
- Paul KozlovPalo Alto Networks
- Lane SmithTenable
- Matt FarineauDirector, Applied AI, Acquia
- Raymond OteroFormer Director, Global Customer Experience (GCX) - Strategic Programs, Microsoft
- Joep EvertsSVP, Customer Support, Elsevier
- Nancy Coluccio KennedyHead, Customer Fulfillment, NA, Sanofi
- Petra WiseDirector, Customer Operations and Support, CarGurus
- Jake MahonDirector, Customer Technology, Netwrix Corporation
- Stephen Carl EatonHead of Global Support, Copado
- Amaadur RahmanDirector, Customer Solutions, PENTAX Medical
- Bharat ManmodeDirector, Customer Support, TitleDB
- Athena ArzonLion Brand Yarn
On the floor
Sponsors and partners
- Assembled
- Pylon
- Kustomer
- Totango
- Ask-AI
- Onramp.us
Logistics
Where to stay
Places to stay near the venue.
Hyatt Centric Faneuil
54-68 Devonshire Street, Boston
Omni Parker House
60 School Street, Boston
Club Quarters Hotel
161 Devonshire Street, Boston
Hotel AKA Boston Common
90 Tremont Street, Boston
The Bostonian Boston
Oakwood at Downtown Boston
XV Beacon
15 Beacon Street, Boston
Marriott Vacation Club Pulse® at Custom House
3 McKinley Square, Boston
Plan this event
Work out who to meet here
Luminik sources the attendee picture for an event like AI for Customer Support Summit Boston, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.
Spot something wrong on this page? Report a correction and we will fix it.