AI Experience, Predictive Engagement & Loyalty Show Australia 2026

The essentials

Event details

Dates

4 August 2026 to 5 August 2026

Location

Hotel InterContinental, Sydney, Australia

Organiser

Customer Experience Live

Industry

AI & Machine Learning

Who attends

The audience

Australia's premium gathering of CX, Customer Service, Contact Centre & Transformation Leaders

As described by the organiser

Agenda themes

Topics covered

• AI
• Customer Experience
• Automation
• Technology
• Marketing
• Sales
• Product
• Ecommerce
• Agile
• Apac
• Innovation
• Strategy

On stage

Speakers

• NMNick MayChief Customer Officer, Beyond Bank
• APAlex PlummerGeneral Manager Digital, Virgin Austraila
• NSNathan ScholzChief Communications and Investor Relations Officer
• LHLisa HiltonANZ CIO, Covermoregroup
• ILInga LathamShippit
• ARAhmed Riyadh JamalSuntory Oceania
• DHDavid HolliboneHead of Customer Operations, Bupa
• TMTina MorrelWestpac

On the floor

Sponsors and partners

• Call Centre Helper
• NameCoinNews
• CoinNewsSpan

Logistics

Where to stay

Places to stay near the venue.

• The Fullerton Hotel

  40 m from the venue

  MapHotel site

• Grace Hotel

  200 m from the venue

  77 York Street

  MapHotel site

• SKYE Suites ★★★★★

  230 m from the venue

  300 Kent Street

  MapHotel site+61 2 9052 7588

• Megaboom Hotel

  260 m from the venue

  93 York Street, 2000

  Map

• Adina Grand

  280 m from the venue

  280 George Street

  Map

• The Tank Stream Sydney

  290 m from the venue

  97 Pitt Street, 2000

  Map

• Siesta Sydney

  310 m from the venue

  301 Kent Street

  MapHotel site+61 2 9279 2104

• Radisson Plaza Hotel

  320 m from the venue

  27 O'Connell Street, 2000

  Map+61 2 8214 0000

Keep planning

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Plan this event

Work out who to meet here

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